Shipping & Returns
Shipping
Every order is hand-packed with love by Juju. Please allow up to 5 business days for fulfillment before your order ships.
Once shipped, you will receive a tracking number via email. Delivery times will vary based on your location and the shipping method selected at checkout.
Returns & Exchanges
We want you to love your Bijou pieces. If for any reason you’re not completely satisfied, you may return your item(s) within 30 days of delivery for a refund or exchange.
Return Conditions:
-
Item(s) must be unworn, unwashed, and free from any signs of wear, damage, or alteration.
-
All original tags must be attached and packaging included.
-
Customers are responsible for all return shipping costs unless the item arrived damaged or incorrect.
-
We recommend using a trackable shipping method, as we are not responsible for lost returns.
How to Initiate a Return:
-
Email us at info@bijoubyjuju.com with your order number and reason for return.
-
We’ll provide you with the return shipping address and instructions.
-
Once we receive and inspect your return, we’ll process your refund or exchange within 5–7 business days.
Final Sale Items:
Items marked as final sale are not eligible for returns or exchanges.